Interview Q&A
How long have you been in business?
24 Years
What is your primary product or service?
XSi provides IT maintenance on "Enterprise" data center equipment including Networking, Servers and Storage. XSi provides an alternative to costly maintenance from OEMs including Cisco, Juniper, F5, Brocade, IBM, HP, Dell, EMC, HDS and others. Our service is equivalent to the OEMs since it includes TAC center services by certified engineers, field replacement with authentic OEM systems and parts and updates and patches which come directly from the OEM. The benefits are a 15 minute response vs. 1 hour by the OEM and 30% savings.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
In 1988 I started my career in high performance computers and learned insight into how proprietary manufacturers hide the fact that their are alternatives to what they provide.
How do you differentiate yourself from other businesses in your category and area?
Compared to the OEM, we offer US technicians (not overseas booktrained and script reading engineers), we offer a 15 minute guaranteed response by an engineer, cost savings, flexibility, cross platform equipment under 1 contract, monthly billing in arrears.
How many locations do you have and do you have plans to expand?
We have 3 locations in the US, Atlanta is our headquarters, DC is a government sales office and Oklahoma City is our TAC center. We also have offices in the UK, France, Germany, Brazil and Argentina.
Provide detailed directions to your location
400N, Exit 11, Rt on Windward Pkwy, 1.1 miles, Left on Alderman Drive, 2nd Driveway on the Right Suite 212 and 213.
What type of payments do you accept?
Net, PayPal, AMEX, Visa, MasterCard
Which areas do you service?
US and International
Who owns your company or runs daily operations?
Todd A Bone, CEO
What are your hours of operation?
9-6PM
What is the best compliment anyone can give you?
There is a reason you guys have been in business for 24 years.
What is your favorite quote or Bible verse?
Get busy living or get busy dying!
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